Privacy Policy
How we collect, use, and protect your personal information.
Who We Are
CheapestGo ("we," "us," or "our") is an online travel agency operated by FORHU Inc., located at 30 Wall Street, 8th Floor, New York, NY 10005, United States. We provide hotel booking, flight package, and travel deal services primarily to travelers in Southeast Asia through our website and mobile platform.
For questions regarding this Privacy Policy, contact us at .
Information We Collect
Information you provide directly:
- Name, email address, phone number, and date of birth when creating an account or making a booking
- Billing address and payment information (processed securely by Stripe — we do not store card numbers)
- Travel preferences, search history, and past booking details
- Communications you send us via email or support channels
Information collected automatically:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, links clicked, and referral URLs
- Cookies, web beacons, and similar tracking technologies (see our Cookie Policy)
- Location data (country/region level) derived from your IP address
Information from third parties:
- Travel availability and pricing data from our partners (Duffel, TravelgateX)
- Payment confirmation and fraud signals from Stripe
- Analytics data from service providers we use to improve our platform
How We Use Your Information
- To process and confirm your travel bookings and send booking confirmations
- To process payments and prevent fraud through Stripe
- To create and manage your CheapestGo account
- To send transactional emails (booking confirmations, receipts, itinerary updates)
- To send promotional emails and deal alerts — only with your consent, and you may opt out at any time
- To improve our platform, personalize content, and analyze usage patterns
- To comply with legal obligations and enforce our Terms of Service
- To respond to your inquiries and provide customer support
How We Share Your Information
We do not sell your personal information. We share your data only in the following circumstances:
Hotels and travel suppliers
Your name, contact details, and booking information are shared with hotels and suppliers to fulfill your reservation.
Stripe
Payment information is processed by Stripe, Inc. Stripe's privacy policy governs how they handle your payment data. Seestripe.com/privacy
Travel Partners (Duffel, TravelgateX)
Search queries and booking details are processed through our partner APIs to retrieve availability and pricing.
Amazon Web Services (AWS)
Our database infrastructure is hosted on Amazon Web Services (AWS). Data is stored with encryption at rest and in transit.
Legal requirements
We may disclose information when required by law, court order, or to protect the rights, property, or safety of CheapestGo or others.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our platform and improve your experience. Please see our for full details on what cookies we use and how to manage your preferences.
Cookie Policy
Data Retention
We retain your personal data for as long as necessary to:
- Maintain your account and provide our services
- Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.
International Data Transfers
CheapestGo is headquartered in the United States. When you use our services from Southeast Asia or other regions, your data is transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required under applicable law (including GDPR and the Philippine Data Privacy Act of 2012, Republic Act No. 10173).
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data ("right to be forgotten")
Portability
Receive your data in a structured, machine-readable format
Opt-out
Unsubscribe from marketing emails at any time using the link in our emails
Withdraw consent
Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, email us at . We will respond within 30 days.
Children's Privacy
CheapestGo is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@cheapestgo.com and we will delete such information promptly.
Security
We implement industry-standard technical and organizational measures to protect your personal data, including encryption in transit (TLS/HTTPS), encryption at rest, access controls, and regular security reviews. Payment data is handled exclusively by Stripe, which is PCI DSS compliant. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (if you have an account) or by posting a prominent notice on our website. Your continued use of CheapestGo after the effective date of the revised policy constitutes your acceptance of the changes.
Contact Us
For privacy-related inquiries, requests, or complaints:
📧 support@cheapestgo.com
🏢 FORHU Inc. · 30 Wall Street, 8th Floor · New York, NY 10005 · USA